Contact
Contact Howard Wagyu
We’re here to help with full blooded Japanese Wagyu orders, shipping, returns, corporate gifting, and wholesale inquiries. Our team treats every order with the same care we give our steak—meticulous and temperature-controlled from our farm partners to your table.
How to Reach Us
- Email: taste@mirepoixprovisions.com
- Response time: typically within 1 business day (Mon–Fri, 9am–5pm CT)
- Please include your Order # and any pertinent notes.
Best for: order updates, delivery questions, product recommendations, bulk/corporate gifts, wholesale, and press/collabs.
Prefer a Form?
Use the form below for faster routing. Please include your Order # and any delivery notes.
Quick Answers
Before emailing, these pages resolve most questions:
- Shipping & Delivery — timelines, packaging, tracking
- Returns & Refunds — perishables policy & eligibility
- Terms of Use
- Privacy Policy
Order Help
Damaged or missing items? Email taste@mirepoixprovisions.com within 24 hours of delivery with:
- Order number
- Unboxing photos (outer box, insulation, gel packs/dry ice, product labels)
- Brief description (e.g., “package arrived warm,” “item missing,” “box punctured”)
Corporate Gifts & Wholesale
Send premium Japanese Howard Wagyu gifts your clients will remember. We offer curated bundles, branded notes, and scheduled deliveries.
Product Guidance
Unsure which cut is right for you? Ask for a recommendation—tell us your budget, preferred cut/weight, cooking method (grill, pan, sous-vide, shabu), and occasion. We’ll match you with the ideal marbling and cut for maximum flavor and value.
Accessibility
Our website is optimized for comfort and accessibility. If you experience any difficulty using our website, email us at taste@mirepoixprovisions.com with “Accessibility” in the subject line. We’ll respond promptly with assistance and alternatives.
Our Promise
Every Howard Wagyu order reflects our commitment to exceptional quality, cold-chain integrity, and respectful customer care. When you need us, we’re here.
Frequently Asked Questions
When will my order ship?
Orders are packed with cold protection and typically ship Monday thru Thursday to protect transit times. See our Shipping Policy for the latest schedule.
Can I change my shipping address?
Email us immediately with your Order # and the correct address. If the order hasn’t left our fulfillment partner, we’ll do our best to update it.
Do you accept returns?
Because Wagyu is a perishable product, returns aren’t accepted. If something’s not right, contact us within 24 hours of delivery. Details in our Returns & Refunds Policy.